From the moment a customer requests a product to the moment it reaches them — RetIQ's OMS tracks every step, routes to the right fulfilment source, and flags failures before the customer follows up.
An online order, a store request, a transfer from another branch — each travels a different path. Nobody sees the full picture.
The order was confirmed. The stock was allocated. But the dispatch never happened. The customer calls before the system does.
Store A is out of stock. Store B has excess. The customer walks out. Nobody made the connection.
Every order — regardless of channel — enters one queue. Routed to the nearest available stock automatically.
From order confirmed to dispatch to delivery — every step tracked. Delays flagged before the customer notices.
When a store is out of stock, the system checks the network and routes from the nearest location with available inventory.
Customer orders online, picks up in store. Inventory reserved, store notified, pickup confirmed — without a single manual step.
Sees pending pickups and inter-store transfers to action.
Dispatch queue, fulfilment status, stock allocation.
Chain-wide fulfilment rate, failure patterns, channel performance.